Cyber IT Specialist – 1st Shift

Job Title: Cyber IT Specialits – 1st Shift
Location: Beltsville, MD
Terms: Full-time; 1st Shift – Monday to Friday 6:00AM – 2:00PM
Requirements: Must be a U.S. Citizen with Active Security Clearance

About the Role
Cyber Management International Corporation is actively recruiting highly IT Security professionals looking for challenging, exciting work in support of the U.S. Department of State (DOS). Specifically, our customer is the Bureau of Diplomatic Security (DS), Directorate of Cyber and Technology Security (CTS). DS/CTS is a center of excellence that brings together cybersecurity, technology security, and investigative expertise as a unified security capability focused on solving critical and emerging issues enabling the State Department to fulfill its vital global mission. 

Responsibilities

• Monitor email for service requests and respond within 30 minutes of receipt.
• Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system).
• Diagnose and resolve customer reported system incidents, problems, and events. Keep users apprised of incident and resolution status.
• Implement industry recognized ITSM processes to support organizational increase on high reliable IT services.
• Provide status and outage communication via the phone system, email communication, and applicable web sites within 15 minutes of identification.
• Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR.
• Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government.
• Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications.

Qualifications: Basic Requirements

• Bachelor’s degree and a minimum of 2 year of relevant experience. An additional 4 years of experience may be substituted in lieu of degree.
• Possess ONE of the following certifications:
  • CCNA Security, CEH, CISSP, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP.
• Ability to support 24x7x365 system monitoring, customer, and technical support role.
  • Must be able to support 1st Shift – 6:00 am – 2:00 pm.
• U.S. citizenship required.
• An Active Secret security clearance.
  • The ability to obtain a final Top Secret security clearance.

About Us
Cyber Management International Corp. (CyberMGT) is a rapidly growing Service-Disabled Veteran Owned Small Business (SDVOSB) providing all aspects of IT Management from strategy & design to engineering & development, through transition to operations & maintenance, with a focus on security throughout. Information Management is vital to our customers’ success… keeping it flowing and keeping it safe is our mission! We offer excellent compensation & benefits, and opportunities for a successful career. Come join us as we grow!

For more information about our company, please visit www.cybermgt.com or email us at recruiting@cybermgt.com